1 When do you typically bring the logistics and installation vendors
into the project?
A. During the predesign phase.
B. During the schematic design phase.
C. During the design development phase.
D. During the construction documents
E. During bidding.
F. During construction.
2 A fixture vendor informs you that a big fixture will need to be shipped
knocked down. Thinking it would
be preassembled, you had not
included it in your installation order.
What do you do?
A. Call the installer to discuss adding it
to the scope of work.
B. File a change order without discussion.
C. Wait until the installers get to the site,
and then spring it on them.
D. Assume the installers will handle it
when they see it.
3 Who is your company’s designated point of contact for an installation?
A. A project manager with decision-making
B. A project manager who coordinates
with decision makers.
C. Several individuals who are working
on the project.
D. Contact? What contact?
4 You just got off the phone with your fixture vendor, who had an
equipment breakdown. They’ll be
working double shifts to make up
the downtime, but it looks like
fixture delivery may still be delayed.
What do you do?
A. Notify the installers immediately.
B. Make a note to notify the installers
at my next scheduled meeting.
C. Postpone deciding whether to notify the
installers. Maybe it will all just work out.
D. Leave it up to the installers to find out
from the fixture vendor.
5 How do you prefer to handle logistics and installation for
a rollout project?
A. I contract with one company
B. I typically use two companies,
oftentimes one for logistics and
another for installation.
C. I tend to use a few companies
based on the region.
D. I like to find a different company
for each element being delivered, and
then use a separate installation company.
E. I try to hire all my buddies. Why, what
are you offering?
6 You discover that a site has restrictions about delivery times. What do you do?
A. I let my vendors know immediately.
B. I add it to a central information source
that my vendors access.
C. I might send an email to let the vendor
know when I get around to it.
D. Nothing. I assume the logistics company
is aware of that. I mean, that’s what
I pay them for!
7 When do you typically notify store personnel of an expected delivery?
A. When we plan the project.
B. A few weeks out.
C. When I think of it.
D. When the truck is down the street
from the site.
8 You are closing a few stores, and most of the associates will lose their jobs.
You’ve scheduled pickup of the stores’
fixtures so they can be recycled.
When do you notify the store
personnel about the closure?
A. At least 60 days prior, even if the
WARN Act or similar laws do not apply.
B. When we want the clearance sale
C. A week or so before we shut the doors.
We don’t want people jumping ship
while we can still squeeze some sales
out of the space.
D. When the store manager calls asking
why there’s a truck driver at the loading
dock looking for fixtures.
See how to score your answers on page 44.
Getting a new store open by the cru- cial holiday season can make or break its success. And to avoid alienating loyal customers, it’s also
essential to keep renovation projects on
track, whether they’re done while the store
continues operating or not. But as a retailer,
you may be unwittingly derailing your own
projects. Take this quiz to find out.