Keynote speaker Robert Stevenson stressed that the only way to elevate an organization to
the next level is to take the company’s employees to the next level.
• Have a person answer the phone.
Call your company to see how long it
takes to reach “someone with a smile
in his or her voice.” This is critical—a
great experience with the first person
they encounter at your company will
make customers think, “If the person
answering the phone is this good, the rest
of the company must be great!”
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