2 Make sure that expectations are mutual.
Ensuring a mutual understanding of expectations and deliverables with both installer
and client minimizes issues and sets both
parties up for success. To assist, says Mike
Haddon, COO of Plymouth, Minn.-based
American Installation Companies (AIC),
“We have developed a set of standard documents that clearly define the scope of work,
pricing breakdown, timeline, and change
3 Keep in touch. Installation companies are constantly
evaluating new technology and practices to
facilitate communication any time and any
place. Dynamic Resources, based in New
York, is one of many outfitting teams with
tablet devices to enable videoconferencing.
In addition, a “hotline” rotates through the
WHAT DO INSTALLERS INSTALL?
Store fixtures/millwork ....... 82.4%
Graphics/signage ............. 58.8%
Visual presentations ........... 5.9%
General contractor services . . . . . 11.8%
Other . . . . . . . shop-in-shops, site surveys,
fixture assembly and de-installation,
fixture recycling through reuse
and material segregation
company’s offices in London, New York,
and Portland, Ore., to offer nearly 24-hour
coverage. “We have to be available when our
clients need us to be,” says Evan Giniger,
founder and president.
Likewise, GNH Services’ Plescia says
her company can provide daily reporting,
photographs, and video when needed “at
a moment’s notice.” Jim Gassman of New
Albany, Ind.-based SummitGroup notes
that conference calls in the field—with
pictures—make it easier to discuss and
resolve issues that arise.
4 Consider “embedding” installation staff
SGI’s Thomas takes this a step further. He
suggests allowing your logistics company to
“embed” employees, enabling them to participate in all levels of project planning and
Similarly, Plescia explains that the key to
addressing installation challenges is forming strong, enduring partnerships. “A great
number of challenges can be overcome by
developing a relationship where we are
more than simply a hired vendor, but an
actual extension of our clients,” she says.
MORE INSTALLATION RESOURCES
These A.R.E. member companies are among those that provide installation services in addition to providing store fixtures, cabinetry,
millwork, graphics, visual presentation products, design, turnkey projects, services, or other retail environments components.
Advanced Fixtures Inc.
The Bernard Group
Bishop Fixture & Millwork Inc.
Balsam Lake, Wis.
Canada’s Best Store Fixtures Inc.
Woodbridge, Ontario, Canada
CNV (Xiamen) Industrial Co. Ltd.
Xiamen, Fujian, China
Continental Woodcraft LLC
D4 Displays Inc.
Mississauga, Ontario, Canada
Dazian Fabrics LLC
South Hackensack, N. J.
Daniel DeMarco and Associates
Amityville, N. Y.
Dillmeier Glass Co.
Van Buren, Ark.
Foothill Ranch, Calif.
ELF Displays, Fixtures & Millwork
Focus Display Group
Futuristic Store Fixtures Pte. Ltd.
Goebel Fixture Co.
Grand + Benedicts
Hera Lighting LP
idX St. Louis
IMGR America Inc. - FOURMI
skates for gondola shelving
Grand Rapids, Mich.
KDM P.O. P. Solutions Group
King Retail Solutions
Kingsmen Projects Pte. Ltd.
KRG Enterprises Inc.
KSK Visual Ingenuity
Leiden Cabinet Co.
St. Paul, Minn.
Farmington Hills, Mich.
Bohemia, N. Y.
Miller Zell Inc.
MoveIt Specialized Logistics
North American Products
Pattison Sign Group
Pointe-Claire, Quebec, Canada
PFI Displays Inc.
Pipp Mobile Storage Systems
Premier Store Fixtures
Hauppauge, N. Y.
Southeastern Products Inc.
Fountain Inn, S.C.
Specialized Transportation Inc.
Fort Wayne, Ind.
Saint Louis Park, Minn.
Trinity Express Inc.
Verrage Glass and Mirror Inc.
Thornhill, Ontario, Canada
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Elk Grove Village, Ill.
Vivo Brothers Inc.
Western Design LLC
Las Vegas, Nev.
Wilson Display Ltd.
Mississauga, Ontario, Canada
Yunker Industries Inc.
Lake Geneva, Wis.